Résumé of Phil Smith

Personal Information

26/195 Old Northern Road 
McDowall  QLD  4053 
Australia 
Phone: 0400 407 894  (International: +61 4 0040 7894) 
E-mail: phil.drdisk@gmail.com. 

Qualifications and Education 

T.P.T.C. (Ballarat, 1968), [Trained Primary Teachers' Certificate] 

B Theol (Melbourne, 1981), [Bachelor of Theology] 

Dip CPT (Sydney, 1987), [Diploma of Computer Programming Technology] 

MCP (Hong Kong, 1995) [Microsoft Certified Professional]  

Also numerous Education-related and IT-related Professional Development courses, seminars and conferences throughout my working life.  

Professional Experience 

Education Queensland:

Casual and Contract Teacher - March 2007 - present

• Special Education Units

• Primary Schools

• Teaching ICT at Secondary Schools

Medicare Australia:

Customer Service Officer - October - December 2006

ICS:

International Christian School Hong Kong (High School/Middle School/Elementary School) Computer Help Desk expert and IT Teacher Aug 2000 - June 2006

• Demonstrated ability to plan, prioritise, and achieve performance goals in a team environment.
• Trained hundreds of users in most aspects of Microsoft Office during all six years.
• Aug 2000-Jul 2001: Taught “Computer Science” subjects and courses to grades 6, 9, 10, 11, 12.
• Maintained several servers and many PCs on different networks at two campuses located at Kowloon City and Lai Yiu and maintained the VPN between the campuses.
• Aug 2001- Jul 2006: Taught “Computer Science” to grades P-1, 1, 2, 3, 4, and 5 at the brand new Fo-Tan campus.
• Taught Summer Schools in Information Technology for several summers.
• Maintained about 50 PCs and several servers on Fo Tan network until additional IT personnel were appointed to the site.
• Maintained several sections of the school's web-site.
• Provided helpdesk support for the school Intranet for about 800 internal and 1,000 external customers.
• Provided helpdesk support for the school network, homepages, eClass system, and provided general IT Troubleshooting.

 

Doctor Disk:

Director and Chief Consultant of Doctor Disk Limited and Wah Ming Service Limited Oct 1992 - June 2006. 
1992-1997: business was operated by Wah Ming Service Limited;

October 1997: legal change of Company name.

1997-2002: business was operated by Doctor Disk Limited.

The Doctor Disk Limited company was officially closed 31 July 2002.

I continued working part-time as a sole trader “Doctor Disk” until 16^th June 2006.

• Demonstrated communication and negotiation skills by securing several thousand corporate and private clients over the fourteen years.
• Sold, installed and supported new PCs and networks, provided helpdesk support, performed remote online support.
• Trained many hundreds of users in all aspects of Microsoft Office over fourteen years.
• Authored training manuals and designed training courses for various software packages at Introduction, Intermediate and Advanced levels for several independent training companies and trained their in-house instructors.
• Excelled at troubleshooting existing PCs and networks (HW & SW), setting up and maintaining Internet access, solving Printing and peripheral problems, etc.
• Consistently solved all manner of difficult client situations while providing excellent customer service.
• Maintained Web Pages.

 

      CPTI:

Training Manager at Computer Power Training Institute, Hong Kong  March 1989 – June 1993

• Demonstrated ability to plan, prioritise, and achieve performance goals in a team environment
• Established Computer Power Training Institute (CPTI) in Hong Kong
• Ensured that effective facilities, equipment, materials, local instructors and other support activities were available for the training of locals in computer programming.
• Initially, assisted students’ progress through courses of Computer Based Education (CBE) in programming by providing instruction and other forms of support.
• Counselled all graduating Private students to prepare them and assist them to find appropriate Job Placements through the Self-Directed Job Search (SDJS) Modules and achieved a 100% success rate in placing them.
• As the institute expanded, recruited, trained and supervised local instructors to continue the work with the students.
• Was competent in the major languages and concepts of the course and was familiar with the total course content. Wais skilled at effective communication and in prompting positive and constructive personal interaction.

 

CDI and CPTI: 

Instructor in Programming and Operations at Control Data Institute, Sydney  Mid 1987 – March 1989

(Note: due to a corporate takeover, the name was changed from “Control Data Institute” [CDI] to “Computer Power Training Institute” [CPTI] during 1988)

• Ensured that effective facilities, equipment, materials, and other support activities were available for the training of students in computer programming and computer operations.
• Assisted students’ progress through courses of Computer Based Education (CBE) in programming and operations by providing instruction and other forms of support.
• Counselled many of the graduating students to prepare them and assist them to find appropriate Job Placements through the Self-Directed Job Search (SDJS) Modules and, working together with the SDJS team, achieved a more than 90% success rate in placing them.
• Was competent in the major languages and concepts of the course and was familiar with the total course content. Was skilled at effective communication and in prompting positive and constructive personal interaction.

 

Professional Memberships

MHKCS (Member of the Hong Kong Computer Society) 

References

A list of referees is available for potential employers. 

End of Résumé